Our People are our Most Valuable Asset
At Coalters, we believe in innovating, experimenting and keeping things fun.
We have a culture of openness and transparency where every team member is given a voice and empowered to share their ideas.
Staff are encouraged to ask questions at regular all company meetings either anonymously in advance via a ‘red envelope’ or through a live online system. Our MD, Reuben and Director of People, Ian answer these questions ‘live’ during the meeting.
Sometimes the questions are tough but the answers are always honest and with good humour!
“Having our ‘red envelope’ meetings really reinforces the open culture we have here. Discussion and questions are encouraged ensuring respect is company wide and honesty is at the forefront of what we do” – Charis, Lettings Consultant, Joined Coalters in April 2016
Our Hiring Process
We’re looking for a combination of outstanding talent and people who are a great fit for the Coalters culture.
Our interview process is reassuringly thorough and holistic so that we get the right talent in the right roles. We hold several stages designed to discover everything from role-related knowledge to hidden strengths, besides how well each individual will fit the Coalters approach to work life.
Our new recruits tell us that this process also helps them to get to know Coalters and figure out if we’re the right fit for them too – because relationships are two-way aren’t they?
“The interview process was quite challenging – it really made me work hard! But by the end I think I wanted the job more than ever! I really had to earn it, but it made me see how much care Coalters takes in choosing the best people, which is a good thing both for candidates and the company culture”. – Sarah, Head of Marketing, Joined Coalters in September 2016
The Developing Managers Scheme has been a fantastic learning opportunity for me to partake in alongside my current role. The training and support has been excellent, and it is great to work for a company that recognises hard work and gives you the opportunity to progress.
The people here already have the values built into their character. This really helps us to pull together and create a really positive work space where everyone is focused on the same goal – changing the face of estate agency!
I have recently joined Coalters and have been hugely impressed by their dedication to providing excellent customer service. The entire team at Coalters have been fantastic and the office shares a common ethos based on the principles of support and cooperation
Our Manifesto of Core Values
#Respect #Excellence #Teamwork
#Integrity #Proactive #Passion
We recognise that how we do things is just as important as what we do
“The people here already have the values built into their character. This really helps us to pull together and create a really positive work space where everyone is focused on the same goal – changing the face of estate agency!” – Alex Astin, Sales Negotiator
Training & Development
We believe a developed team is a productive one, that’s why training is a significant part of everyday life at Coalters.
To ensure customer service excellence, our new starters spend 50% of their time being trained or coached.
Within a team of 33, we’re lucky enough to have our very own Training & Development professional. This means we have the vital resource to hold weekly training sessions and provide a bespoke in house management programme: The Developing Managers Scheme.
Rewards & Perks
Our team works hard, and we appreciate that!
We’re committed to recognising great work and celebrating success.
We expect our people to be committed and hard-working, in return, we provide excellent rewards and perks, including:
- Salaries that are consistently above the rest of the local industry
- Chances to win cash incentives, wine & chocolate for positive reviews and peer feedback
- Quarterly incentives for delivering or exceeding business targets such as a Murder Mystery Evening for the whole company
- A generous cash prize for employee of the quarter
- An exciting employee of the year award – past winners have won a trip for two to Paris with runners-up each receiving a bottle of champagne.
- And last but not least, we’ve even got a TV and bean bag chairs in our kitchen – so you can catch up on anything from Emmerdale to Made in Chelsea during your lunch break!
Innovation & Technology
We understand that our excellence in customer service is what sets us apart from the competition.
In order to sustain and constantly improve our customer experience, we operate with tools and technology which is bespoke to us.
“I’m really proud to work for a company which is so forward thinking and has so much focus on the systems that we use. It means that I can always work efficiently and give great customer service”. – Clara, Assistant Sales Manager, Joined Coalters March 2015
At Coalters, we pride ourselves on being an exciting and dynamic place to work. If you would like to progress with a friendly, growing and high quality agency, we would love to hear from you.
Please view our current vacancies and apply online on our Indeed Jobs Page