Thinking of selling? Here are 6 important questions to ask at your property valuation appointment
Getting an estate agent to value your property is a big deal, after all, selling your home could be the biggest financial transaction of your life. So you want to be ahead of the game and get prepared for your property valuation visit, making sure you’re armed with all the right questions.
Here is our list of the 6 questions to ask on that all important property valuation visit…
Q1. Customer Reviews – check these out online before the agent arrives, particularly Google and Facebook as they are independent of any reviews displayed on their website. If you spot something that concerns you, make sure to ask about it! Good estate agents will regularly read these reviews to find out how their customers are feeling and the best agents will follow up with any negative comments so they should be able to answer your question. Clara Witts, Assistant Sales Manager at Coalters explains more: “We regularly monitor online reviews to make sure our customers are experiencing the best service we can provide. With Google and Facebook you know you’re getting total honesty from the customer as these platforms have no affiliation to a particular agent. It also requires the customer to decide to access these sites themselves and leave a review – which means whatever they have to say they feel strongly about!”
Q2. Tie In / Contract – find out whether there’s a tie in before you sign on the dotted line. Ideally, you want the flexibility to move to a different provider if you’re not getting the service you expect, so watch out for clauses that tie you to that agent for a period of time. Jemma Butterworth, Local Property Expert at Coalters says: “I’ve lost count of the number of customers who’ve wanted to switch to Coalters only to find they are tied into their contract with another agent. It’s heartbreaking as often the experience they’re having with the other agent has been really upsetting and frustrating and they’re just desperate to move on. I would advise everyone who’s looking to sell their property to ask about any tie in at the initial appointment and think really carefully before signing a contract with this clause”.[/vc_column_text][vc_single_image image=”10447″ img_size=”large” add_caption=”yes” alignment=”center” qode_css_animation=””][vc_column_text]Q3. Hidden / Extra Charges – make sure you know whether you’re expected to pay for things such as photography or certain marketing packages. These items can really bump up the cost of your move and so what may seem like a good deal on fees is actually not so competitive. Plus, you may be expected to pay these whether the agent sells your property or not, making it particularly expensive if you end up switching agents.
Q4. Track Record – find out what other properties the agent has sold in your area and quiz them on their knowledge of these properties. It’s also worth testing their local knowledge too, how familiar are they with local amenities which could be a key selling point?
Q5. Professional Photography – it sounds obvious, but not all agents will photograph your house to a high standard. For the best results, you want to know that the pictures will be taken by a professional photographer, not just the valuer with their camera or phone. David Hurworth, is Coalters’ Photographer & Energy Assessor: “I know from experience that you will only get a good response on Rightmove if the photos are appealing. I’ve seen images taken by other agents which aren’t lit well and don’t show off the key selling features to their full potential – there’s no excuse for this! Photographs are one of the most important aspects of property marketing”.[/vc_column_text][vc_single_image image=”10443″ img_size=”large” add_caption=”yes” alignment=”center” qode_css_animation=””][vc_column_text]Q6. Customer Service – who will look after you and your property transaction after the valuation is done? Will you have one point of contact and how will the agent ensure that whoever you speak to on the phone is knowledgeable about your specific circumstances? Stuart Robinson, Coalters’ Assistant Branch Manager has a few words of advice: “With something as stressful as selling your home, the last thing you need is to ring the agent only to find that you have to explain things more than once. Continuity is key – make sure you demand a personal service as that’s what you’re paying for!”
If you’re thinking of moving and would like a property valuation, we’d be delighted to help! We’d also be happy to answer ALL of your questions – not just the ones above!
To book your valuation click here or give us a call on 01904 655222.