A Personal Agent at Coalters is the vendor’s ‘face’ of Coalters. We are the bridge between Coalters and its clients and we’re there to provide industry leading service. A Personal Agent in other businesses might be seen as a ‘Client Relationship Manager’ or an ‘Account Manager’.
Why do we have Property Sales Personal Agents at Coalters?
At Coalters we want to be the authority on property transactions and offer industry leading service. Having a Personal Agent and a dedicated point of contact for our vendors ensures service levels are kept at a consistently high level.
Tom is one of our Sales Personal Agents
The day in the life of……
As a Personal Agent, days can be extremely varied as we have to adapt with incoming activities. These activities can vary from dealing with customer issues to ensuring a sale is progressing smoothly or negotiating the best possible price for vendors. A ‘planned’ day is not always a given, however being adaptable enables us to provide unrivalled levels of service.
Do you need to be qualified to be a Personal Agent?
Strictly speaking the best strength you need to be a Personal Agent is fantastic customer service skills. As we are always improving and continue to be industry leaders, we strive to ensure all our Personal Agents are NAEA qualified or working towards a qualification. An important aspect of our role is working closely with solicitors and ensuring our vendor’s sale is progressing smoothly. A sound understanding of the legal process is necessary so that if any issues do occur, the Personal Agent can step in.